Question 1

CAN I CANCEL?

Accepted Answer

Plans change — we get it.
You can cancel a booking up to 1 hour before the session starts, and your credit will automatically be returned to your account.

Question 2

👥 CAN I BOOK FOR SOMEONE ELSE?

Accepted Answer

Want to bring someone along? No problem.

You can use your credits to add a friend to any session right from your account.

Many players come solo — it’s totally normal!

Our sessions are designed to be welcoming, and you’ll quickly get to know people.

Question 3

🪙CREDITS

Accepted Answer

We use a simple credit system.

The more credits you purchase at once, the lower your cost per session — perfect if you plan to play regularly.

We also accept online payments per session if you would prefer to pay as you go. Online payments are processed through Stripe- our secure payment processing partner.

Question 4

📍 WHERE DO YOU PLAY?

Accepted Answer

📍 Where We Play
Our sessions take place at local facilities in St. Thomas, including:
• Monsignor Morrison Catholic School
• Joe Thornton Arena
• Pinafore Park
When you book a session, you’ll always see the exact location details so you know exactly where to go.

Question 5

WHAT SHOULD I EXPECT?

Accepted Answer

👋 All Skill Levels Welcome
Whether you’re brand new or have played for years, our sessions are designed to be fun, friendly, and recreational. Most players come to get active, meet people, and enjoy the game — not ultra-competitive play.

Question 6

🏃 WHAT SHOULD I BRING?

Accepted Answer

Just show up ready to play! We recommend:

• Indoor running shoes (non-marking soles)
• Comfortable athletic clothing
• A water bottle

We provide the equipment needed for each sport, in some cases loaner equipment is limited- (ie. pickleball paddles and balls).

Question 7

🤝 HOW DO GAMES WORK?

Accepted Answer

Most sessions are organized as pick-up style play:
• Teams are created at the start
• Everyone gets equal playing time
• The focus is on fun, fitness, and community

Question 8

CAN I ADVERTISE MY EVENT?

Accepted Answer

If you host a sport or social event that you would like to list on our schedule- get in touch with us at hello@portsportandsocial.com

Frequently asked questions